Providing Cato With SDP User Feedback

This article explains how SDP users can provide feedback about their experience using the SDP client.

Overview

To help us continually improve our remote access, SDP users can provide feedback from within the Client. SDP users are prompted to provide feedback every few months, and they can also proactively provide feedback at any time. The feedback is a rating from one to five and free text comments. SDP user feedback is only visible to Cato, it is not visible to account Admins.

This feature is enabled by default.

Use Case

A SDP user connects to their network daily with the SDP Client. They have a positive experience, and have feedback on how to enhance the Statistics screen. Rather than open a ticket with their IT team, they explain the enhancement in the feedback form and send it directly to Cato to review.

Prerequisites

SDP users can provide feedback in the following Client version:

  • Windows Client v5.7 and higher

Understanding the SDP User Experience

SDP users can provide feedback at any time directly from the Client or after receiving a pop up tray notification every few months.

Providing Feedback After Receiving A Notification

Every few months, SDP users receive the following pop up tray notification:

Prompt.png

After receiving the prompt SDP users can choose to send feedback right away or at another time.

If they click Send us Feedback, the Client opens with the following feedback form displayed:

2023-04-18_18-10-23.png

Proactively Providing Feedback

SDP users can provide feedback in the feedback form at any time by clicking the Feedback icon in the Client.

Disabling SDP Users Providing Feedback

You can choose to disable SDP users feedback.

To disable SDP user feedback:

  1. From the navigation menu, click Access > Client Access.

  2. Expand the SDP User Feedback section.

  3. Clear Enable SDP user feedback.

  4. Click Save.

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