Site is Disconnected - Network Playbook

This playbook describes steps to resolve issues when your site is completely disconnected.

Overview

Cato constantly monitors the status of a site. In some scenarios, a site can become disconnected when all of the WAN links are down.

Step 1 - Verifying that the Site is Disconnected

The following are different ways to discover that a Site Disconnected issue has occurred:

  • Go to the Stories Workbench page and use the Network Operations preset to find the Site down stories. It will show stories that are currently Not Closed.

    site-disconnected-story.png

    The story presents you with the various events that occurred in an incident timeline, as well as the current site overview, story details and more.

  • Connectivity events, with the Disconnected sub-type for both the primary and secondary Sockets.

 

Step 2 - Troubleshooting the Site Disconnect Status

The following article discusses different troubleshooting steps and Cato tools for troubleshooting Site Disconnect issues:

Site Connectivity Troubleshooting

 

Raising a Ticket with Support

If after following this playbook you are unable to rectify the issue, you may want to raise a ticket with Cato Support. When doing this, for the speediest resolution it is important that you include all insight gathered through following the above steps.

Please see Submitting a Support Ticket

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