Using the Experience Monitoring Page

The Experience Monitoring page displays the average experience score for all an account. You can further breakdown the score by site, remote and office users, users and hosts, and applications.

When clicking on any of the tabs on the page, you have a list of sites, users, or applications to get more information about the experience of those specific entities. For example, if a user is complaining about a poor experience, you can filter by that user's name or click on the Remote User tab to locate them. Once you click on their name, you can see more high-level information in the Connection Details nodes, and click on the different tabs to see if there is a problem on their computer, Wi-Fi connection, or one of the applications they're using.

Select a tab and then a specific item to drill down and view data for that item in a different page.

The Sites tab shows a broad set of experience monitoring data for each site in the account. The Performance View dropdown lets you select from a range of tables showing metrics for different nodes in the network path. By default, the Application metrics described in the table below are shown. You can also view metrics for these nodes: Socket, Last Mile - Underlay, Last Mile - Overlay. For a description of these additional views, see below Additional Site Experience Metric Tables.  

When you drill down into a site, the page provides information about the site, such as its current connection and HA status, the PoP it's connected to, and how many hosts are currently connected through the site.

In addition, the Connection Details widget shows nodes in a site to help you pin-point the issue impacting the user experience. This widget provides an instant understanding of how the different nodes in the site are functioning, and gives you a visual indication if there is a problem anywhere in the connection. For example, if the Last Mile node is yellow, you can click to see the widgets for the Last Mile connection to see if there are any issues.

For a full list of the available widgets, see The Site Experience Monitoring Drill-Down Page.

The Remote Users and Office Users tabs shows a broad set of experience monitoring data for each of the connected users in the account. The Performance View dropdown lets you select from a range of tables showing metrics for different nodes in the network path. By default, the Application metrics described in the table below are shown. You can also view metrics for these nodes: Device, Wi-Fi, LAN Gateway, and Last Mile - Overlay. For a description of these additional views, see below Additional Remote and Office User Experience Metric Tables. 

When you drill down into data for a specific user, the page provides information such as the site the user is connected through, their device name, OS, and internal and external IP addresses.

In addition, the Connection Details can provide you with an instant understanding of how the different nodes in the user's connection experience are functioning, and give you a visual indication if there is a problem anywhere in the connection. For example, if the Device node is yellow, you can click to see the widgets for the Device to see if there are issues with the CPU or memory.

The different tabs on the User Experience page provide more information about the connection through the various widgets.

For a full list of the available widgets, see The User Experience Monitoring Drill-Down Page (Remote and Office Users).

The Site Hosts tab shows all the hosts that are behind a site. When you drill down into a specific item, the page provides information such as the internal IP address, the average TTFB, and the number of flows.

In addition, the Connection Details can provide you with an instant understanding of how the different nodes in the connection experience are functioning, and give you a visual indication if there is a problem anywhere in the connection. For example, if the Application node is yellow, you can click to see the widgets for the Application Performance to see if there are issues with the TTFB or latency.

The different tabs on the Host Experience Monitoring page provide more information about the connection through the various widgets.

For a full list of the available widgets, see The Host Experience Monitoring Drill-Down Page.

The table below explains the fields for the application experience metrics for a specific host. 

The Applications tab shows experience data for the different applications being used in your account.  The Performance View dropdown lets you select to view either metrics for the various applications, or monitoring data collected by probes configured for application traffic. The table below describes the application metrics shown. For a description of the probe data, see below Additional Application Metric Tables.

 information for probes for application traffic shown i

When you drill down into a specific item, the page provides information about what kind of security risk the application poses and to which category it belongs.

In addition, the various tabs provide widgets about the specific application performance and which users and hosts are currently using the application.

For a full list of the available widgets, see The Application Experience Monitoring Drill-Down Page.