This article explains how to use the Experience Monitoring page to monitor performance and user experience in your network.
Traffic and performance of applications can be related to factors outside of the Cato Cloud. The Cato DEM service provides insight into user, application, and site experience, proactively monitoring performance and pinpointing issues. From the Experience Monitoring page, you can view a summary of user experience for application usage in your network on the account or site level. You can further drill-down to see the experience for specific sites, applications, or remote and office workers. You can use the filters and widgets to help you see the data to troubleshoot the cause of poor app performance.
The Experience Monitoring page displays data from traffic that flows through the Cato Cloud. DEM only analyzes traffic data from sites or remote users via the Clients. For more information about Experience Monitoring, see What is Cato Experience Monitoring.
Note
Note: Application performance metrics are only calculated for outbound TCP traffic.
The Experience Monitoring page displays the average experience score for all an account. You can further breakdown the score by site, remote and office users, users and hosts, and applications.
When clicking on any of the tabs on the page, you have a list of sites, users, or applications to get more information about the experience of those specific entities. For example, if a user is complaining about a poor experience, you can filter by that user's name or click on the Remote User tab to locate them. Once you click on their name, you can see more high-level information in the Connection Details nodes, and click on the different tabs to see if there is a problem on their computer, Wi-Fi connection, or one of the applications they're using.
To view the Experience Monitoring page:
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From the navigation menu, click Home > Experience Monitoring.
The following table explains the data and analytics available from the Experience Monitoring page.
|
Name |
Description |
|---|---|
|
Filter Bar |
The filters are applied to the page. Selected filters apply to all widgets on the page. A filter for Sanctioned Applications is applied by default. |
|
Time Range |
The time range applied to the page. The maximum time range is three months. |
|
Account Experience Score |
The average experience score for all applications and the number of applications in each experience category (Good/Fair/Poor). The average experience score is based on these application performance metrics:
Cato's AI-based algorithm creates unique thresholds for every app. |
|
Experience Type Tabs |
Each tab shows the analytics and data for that entity in your network: Sites, Remote Users, Office Users, Users/Hosts, and Applications. |
|
Experience Data |
Each tab displays data for the selected entity. You can click on items in this table to view more data. |
There are two ways to filter the data in the Experience Monitoring page:
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Automatically update the filter with the selected item
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Manually configure the filter
When you manually create a filter or add an item to the update filter, the data and analytics on the Experience Monitoring page is automatically updated and only shows data for filtered items. For example, if you filter for the Microsoft Word application, the page only shows analytics and data that are related to using the Microsoft Word application. No other application data is displayed until you change or clear the filter.
The Experience Monitoring page data is typically up-to-date within a 5 minute time frame. However, it is possible that some data will be delayed up to 30 minutes.
For more about configuring filters, see Configuring Filters to Analyze Dashboard Data.
You can review detailed analytics for each site, remote or office user, user/host, or application used in your network. This provides you with granular data to monitor the experience across your network.
A User is a user logged in to a device with the Cato Client installed on it and connecting as follows:
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Remote User - connecting remotely (not from behind a site)
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Site User - connecting from behind a site
A Site host is a device that is connecting to the network without the Client located behind a site, for example an IoT device or printer.
Select a tab and then a specific item to drill down and view data for that item in a different page.
The Sites tab shows basic experience monitoring data for each site in the account. When you drill down into a site, the page provides information about the site, such as its current connection and HA status, the PoP it's connected to, and how many hosts are currently connected through the site.
In addition, the Connection Details widget shows nodes in a site to help you pin-point the issue impacting the user experience. This widget provides an instant understanding of how the different nodes in the site are functioning, and gives you a visual indication if there is a problem anywhere in the connection. For example, if the Last Mile node is yellow, you can click to see the widgets for the Last Mile connection to see if there are any issues.
For a full list of the available widgets, see Understanding the Experience Monitoring Widgets.
|
Item |
Description |
|---|---|
|
Site |
Name of the site defined in the Cato Management Application (CMA). |
|
Current Status |
Status of the site's connection to the Cato Cloud. |
|
HA Status |
For sites with Socket high availability (HA), status of the HA configuration (Shows N/A if HA is not configured for the site). |
|
Master |
For Socket HA, the Socket that is actively sending/receiving traffic. |
|
Socket |
The Socket model deployed at the site. |
|
Providers |
The ISP for the site. |
|
PoP |
Cato PoP the site is connected to. |
|
Distance |
Distance between the site and the Cato Cloud. |
|
# Hosts |
Number of hosts in the LAN for this site. |
|
Site Experience Score |
The average experience score for all applications and the number of applications in each experience category used at the site. |
The Remote Users and Office Users tabs show basic experience monitoring data for each of the connected users in the account. When you drill down into data for a specific user, the page provides information such as the site the user is connected through, their device name, OS, and internal and external IP addresses.
In addition, the Connection Details can provide you with an instant understanding of how the different nodes in the user's connection experience are functioning, and give you a visual indication if there is a problem anywhere in the connection. For example, if the Device node is yellow, you can click to see the widgets for the Device to see if there are issues with the CPU or memory.
The different tabs on the User Experience page provide more information about the connection through the various widgets.
For a full list of the available widgets, see Understanding the Experience Monitoring Widgets.
|
Item |
Description |
|---|---|
|
Name |
Name of the user defined in the CMA. |
|
Site |
For Office Users, the site that the user is located behind |
|
Last Connected PoP |
Most recent PoP the user is connected to. |
|
Last Connected Device |
The most recent device the user connected to the Cato Cloud with. |
|
Last Connected Device OS |
The operating system of the device. |
|
Client Version |
The version of the Cato Client installed on the device. |
|
Internal IP |
The internal IP address of the device. |
|
External IP |
The external IP address of the device. |
|
Last ISP |
The most recent ISP the device was connected to. |
|
User Experience Score |
The average experience score for all applications and the number of applications in each experience category used by the user. |
The Users/Hosts tab aggregates all users for your account, regardless if they are remote or in an office, and also shows all the hosts that are behind a site. When you drill down into a specific item, the page provides information such as the internal IP address, the average TTFB, and the number of flows.
In addition, the Connection Details can provide you with an instant understanding of how the different nodes in the connection experience are functioning, and give you a visual indication if there is a problem anywhere in the connection. For example, if the Application node is yellow, you can click to see the widgets for the Application Performance to see if there are issues with the TTFB or latency.
The different tabs on the Host Experience page provide more information about the connection through the various widgets.
For a full list of the available widgets, see Understanding the Experience Monitoring Widgets.
The table below explains the fields for a specific host. For more information about users, see above ???.
|
Item |
Description |
|---|---|
|
Name |
The name of the host defined in the CMA. |
|
Site |
The site that the host is located behind. |
|
IP |
The IP address of the host. |
|
Avg. TTFB |
The average duration of time between the HTTP request and the receipt of the first byte. |
|
Usage |
Total upstream and downstream bandwidth usage. |
|
# Flows |
Number of flows generated. |
|
Host Experience Score |
The average experience score for all applications and the number of applications in each experience category used by the host. |
The Applications tab shows experience data for the different applications being used in your account. When you drill down into a specific item, the page provides information about what kind of security risk the application poses and to which category it belongs.
In addition, the various tabs provide widgets about the specific application performance and which users and hosts are currently using the application.
For a full list of the available widgets, see Understanding the Experience Monitoring Widgets.
|
Item |
Description |
|---|---|
|
App |
Name of the application. |
|
Security Risk |
Risk score for the application (Cato provides a risk score for each application between 0 (no risk) to 10 (very high risk). The risk score is calculated based on the analysis of millions of data flows. For more information about applications and your Cato account, see Using the App Catalog. |
|
Category |
Cato Category that the application belongs to. |
|
Application Experience Score |
The average score and the experience category for the application. |
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