Generating Experience Monitoring Reports

This article explains how to generate Experience Monitoring reports that highlight data related to site experience for sites and remote users in your account.

Overview of DEM Reports

Cato provides a Predefined Report template that summarizes the score and usage for sites, users, and applications.

Create the template for the Scheduled or One-Time report with the sites that are included in the report over the defined time range. By default, the Predefined Report template for Experience Monitoring reports shows traffic and data for sites over the defined time frame.

For more about working with Predefined Reports, see Cato Reports.

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Creating a Scheduled Report

Create a new Scheduled report, and define the Filters for the items included in the report. Then define the Report Schedule which defines how often the report is generated - daily, weekly, or monthly. Generated reports are stored in the Cato Cloud, and they can be automatically emailed or downloaded. The Report Schedule also defines the time range that is covered by each report. The time range starts on 00:00 UTC (inclusive) at the start of each period, and ends on 00:00 UTC (non-inclusive) at the end of the period.

You can select the Mailing List of email addresses for the recipients, the list can include Cato Management Application admins and external users.

For more information about Mailing Lists, see Working with Mailing Lists.

To create a scheduled Site Experience report:

  1. From the navigation pane, select Monitoring > Reports.

  2. From the Predefined Reports tab, click New > Scheduled report. The Scheduled Report panel opens.

  3. Enter the Report Name for the Predefined Report.

  4. In Type, select Site Experience.

  5. (Optional) In Filters, select specific sites or users for the Predefined Report.

    By default, the Predefined Report includes all sites and users.

    To include multiple sites or users in the report, use the IN operator.

  6. In Report Schedule, configure these settings:

    1. Select the Frequency that the report is automatically sent: Daily, Weekly, or Monthly.

    2. For Weekly and Monthly Scheduled reports, in Every select the day that the report is sent.

  7. In Subscriptions, select the Mailing List that receives the report.

    You can click New to create a new mailing list.

  8. Click Save. The report template is added to the Predefined Reports tab.

Manually Generating a Scheduled Report

A new Scheduled report is generated based on the Report Schedule settings. For example, a weekly report configured for Monday, is generated every Monday. You can also choose to manually generate a Predefined Report, and the generated report uses the same time range based on the current day. If an admin manually generates a weekly report on a Tuesday, the time range for the report is the previous 7 days starting from that Tuesday, regardless of the starting day of the Scheduled report.

To manually generate a Scheduled report:

  1. From the navigation pane, select Monitoring > Reports.

  2. From the Predefined Reports tab, find the Scheduled report and click Generate.

  3. From the Generated Reports tab, find the report and click Download.

Creating a One-Time Report

Create a new One-time report template, and define the Filters for the items included in the report. Then define the Time Range that the report covers.

To create a One-Time report:

  1. From the navigation pane, select Monitoring > Reports.

  2. From the Predefined Reports tab, click New > One-time report. The One-time report panel opens.

  3. Enter the Report Name for the Predefined Report.

  4. In Type, select Site Experience Report or Site and User Experience Report.

  5. (Optional) In Filters, select specific sites or users for the Predefined Report.

    By default, the Predefined Report includes all sites and users.

    To include multiple sites or users in the report, use the IN operator.

  6. Select the Time Range of the report.

    By default, the report range is the last 7 days.

    For a Custom range, select the start date (From) and the end date (To) for the Predefined Report.

  7. Click Save. The report template is added to the Predefined Reports tab.

    You can also click Save & Generate, and then the report is generated and you can download it from the Generated Reports tab.

Understanding the Experience Monitoring Report

There are two Experience Monitoring reports:

  • Site Experience Report - Shows details about the sites' average scores, as well as top sites, hosts, and applications (by usage)

  • Site and User Experience Report - Shows details about users' experience, and includes some basic site experience data

The report includes information about the Average Experience Score and is followed by sections that display the top sites, top hosts, and top applications by usage.

Site Experience Report

These are the sections in the Site Experience report:

  • Average Experience by Site

    • Average Experience: Indicates the site's average experience over the report range

    • Unique Users: The number of users using the site

    • Apps: The number of apps accessed through the site

    • Source Site Country: The country from which traffic for the site originates

    • Downstream The total volume of traffic entering the site

    • Upstream The total volume of traffic leaving the site

    • Total Usage The sum total of traffic traversing the site

  • Average Experience by Host

    • Average Experience: Indicates the site's average experience over the report range

    • Unique Users: The number of users using the site

    • Apps: The number of apps accessed through the site

    • Source Site Country: The country from which traffic for the site originates

    • Downstream The total volume of traffic entering the site

    • Upstream The total volume of traffic leaving the site

    • Total Usage The sum total of traffic traversing the site

Site and User Experience Report

These are the sections in the Site and User Experience report:

  • User Average Experience by Site

    • Top Users by CPU Utilization

      • User name: The user for which the information is provided

      • Avg. experience: The average experience score for this user

      • Avg. CPU: The average CPU usage for this user

    • Top Users by Memory Utilization

      • User name: The user for which the information is provided

      • Avg. experience: The average experience score for this user

      • Avg. Memory: The average memory usage for this user

    • Top Users by Wi-Fi Signal Strength

      • User name: The user for which the information is provided

      • Avg. experience: The average experience score for this user

      • Signal Strength: The actual signal strength over the range of the report

    • Top Users by LAN Gateway RTT

      • Avg. experience: The average experience score for this user

      • Packet Loss: Percentage of packets that were lost over the last mile

      • RTT: The average amount between the HTTP request and the receipt of the first byte

    • Top Users by Tunnel RTT

      • Avg. experience: The average experience score for this user

      • Packet Loss Upstream: Percentage of packets that were lost over the last mile inside the tunnel for upstream traffic.

      • Packet Loss Downstream: Percentage of packets that were lost over the last mile inside the tunnel for downstream traffic

      • RTT: The average amount between the HTTP request and the receipt of the first byte

      • Usage: The sum total of traffic traversing the site

    • Sites Average Experience

      • Average Experience: Indicates the site's average experience over the report range

      • Unique Users: The number of users using the site

      • Apps: The number of apps accessed through the site

      • Source Site Country: The country from which traffic for the site originates

      • Downstream The total volume of traffic entering the site

      • Upstream The total volume of traffic leaving the site

      • Total Usage The sum total of traffic traversing the site

    • Users Average Experience

      • Average Experience: Indicates the site's average experience over the report range

      • Unique Users: The number of users using the site

      • Apps: The number of apps accessed through the site

      • Source Site Country: The country from which traffic for the site originates

      • Downstream The total volume of traffic entering the site

      • Upstream The total volume of traffic leaving the site

      • Total Usage The sum total of traffic traversing the site

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