Zendesk: Configuring the App Activities Integration

This article explains how to configure the App Activities integration for Zendesk.

Overview

App Activities provides you with an API-based solution for out-of-band visibility of all activity made by any user in a connected SaaS application. To provide App Activities with visibility of data within an app, you need to set up an integration with the required application. Once you create the integration, if a field has changed or expired, you can edit it from the Resources >Integrations > Integrated Apps page. For more information, see What is Application Control via API with App Activities.

To configure the App Activities integration, you need to:

  1. Configure the integration within the SaaS application

  2. Create the API connector in the CMA

A CASB license is required for App Activities. This license includes app and data control and App Activities via API. For more about purchasing a CASB license, please contact your Cato representative.

Configuring the Zendesk Integration

To configure the Zendesk integration, create an API token.

Prerequisites

  • You must have purchased the Zendesk Enterprise plan.

Step 1: Configure the Integration in the Zendesk Admin Center

In the Zendesk Admin Center, identify the API Token to enter into the CMA.

To configure the Zendesk integration:

  1. In the Admin Center, navigate to Apps and Integrations > Zendesk API.

  2. Click Add API Token.

  3. Copy and save the API token value.

    The Token value cannot be viewed again. Ensure you save the Token value before you leave the page.

Note: When configuring the Zendesk integration in the CMA, the Base URL is your tenant URL and the User Name is the email address you use to sign in to Zendesk.

Step 2: Create the API Connector in the CMA

After you have set up an integration with the required application, add the details in the CMA.

To create the API connector in the CMA:

  1. From the navigation menu, click Resources > Integrations.

  2. Click the Integrated Apps tab.

  3. Click New.

    The New Integration panel opens.

  4. Select the SaaS Application you want to add.

  5. In the Capability drop down select App Activities.

  6. Add the details created during step one.

  7. Click Save.

  8. The app is visible on the Integrated Apps table with a Connected status.

After connecting your APIs, you can track the App activities in the Cloud Activities dashboard. Data may take a few minutes to appear.

Sources

  • These activities in the Ticket Audit:

    • Ticket Create

    • Ticket Comment

    • Ticket Status Change

    • Ticket Status Change

  • Audit Log (all events)

  • User Enrichment (user information)

Was this article helpful?

0 out of 0 found this helpful

0 comments