Configuring Experience Monitoring UCaaS Connectors

This article explains how to configure integrations between Cato and your UCaaS applications so that application-specific metrics are displayed on the Experience Monitoring Page.

Note

Note: Please contact cato-releases@catonetworks.com for more information about enabling and using this feature.

Overview

Experience Monitoring provides enhanced context, such as packet loss or tunnel age, to give you the information you need to determine if the issues are related to your ISP, the Cato Cloud, or other sources.

You can also configure a connector with UCaaS applications to display application-specific metrics to monitor the user experience when using the application. Once you have created the connector, add the required information in the CMA.

A DEM license is required to display Application-Specific Metrics. For more about purchasing a DEM license, please contact your Cato representative.

Configuration Application-Specific Metrics

Follow these steps to configure Application-Specific Metrics:

Configure the integration within the UCaaS application
Create the API connector in the CMA

Step 1: Configuring the Integration within the SaaS Application

To provide Cato with visibility of data, set up an integration with the required application. See the configuration article for each application for more information:

Step 2: Create the API Connector in the CMA

After you have set up an integration with the required application, add the details in the CMA.

To add create the API connector in the CMA:

From the navigation menu, click Resources > Integrations.
Click the Integrated Apps tab.
Click New. The New Integration panel opens.
Select the SaaS Application you want to add.
In the Capability drop down select Experience Monitoring.
Add the details created during step one.
Click Save.