Microsoft Teams: Configuring the Experience Monitoring UCaaS Connectors

This article explains how to configure the Experience Monitoring Integration for Microsoft Teams.

Note

Note: Please contact cato-releases@catonetworks.com for more information about enabling and using this feature.

Overview

Experience Monitoring provides enhanced context, such as packet loss or tunnel age, to give you the information you need to determine if the issues are related to your ISP, the Cato Cloud, or other sources.

You can also configure a connector with UCaaS applications to display application-specific metrics to monitor the user experience when using the application. Once you have set up the integration, you can add the required information into the Cato Management Application (CMA). For more information, see Configuring Experience Monitoring UCaaS Connectors.

A DEM license is required to display Application-Specific Metrics. For more about purchasing a DEM license, please contact your Cato representative.

Configuring the Microsoft Teams Experience Monitoring Integration

To configure the integration, create an API app.

Prerequisites

You must have purchased a Microsoft 365 E3 license
This permission is provided:
- CallRecords.Read.All
You have admin permissions for your Microsoft Entra admin center

To configure the Microsoft Teams Experience Monitoring integration:

Note: If you have already created an app, jump to step 5.

In your Entra admin center tenant, navigate to Identity > Applications > App registrations.
Click New registration.
On the Register an application page, enter a Name for the application.
Click Register.
Navigate to Identity > Applications > App registrations and select the app to be used for the integration.
On the app's Overview page, copy and save the Application (client) ID and Directory (tenant) ID so they can be added into the CMA.
From the side bar, select Certificates & Secrets.
Click the Client secrets tab.
Click New client secret.
Enter a Description and select Add.
Copy and save the client secret Value.

Note: The secret value cannot be viewed again. Ensure you save the secret before you leave the page.
From the side bar, select API permissions.
Navigate to Add permissions > Microsoft Graph > Application Permissions, in the CallRecords section, add the CallRecords.Read.All permission.
Click on Grant admin consent for <tenant name>.

Once you have set up the integration, you can add the required information into the CMA. For more information, see Configuring Experience Monitoring UCaaS Connectors.

Sources

Login: OAuth2 endpoint
Listing the calls: callRecords endpoint
GET to the calls Quality of Service information from the callRecords endpoint

Known Limitations

All meetings are fetched
There is a 30 minute delay in displaying Teams data