Zoom: Configuring the Experience Monitoring UCaaS Connectors

This article explains how to configure the Experience Monitoring Integration for Zoom.

Note

Note: Please contact cato-releases@catonetworks.com for more information about enabling and using this feature.

Overview

Experience Monitoring provides enhanced context, such as packet loss or tunnel age, to give you the information you need to determine if the issues are related to your ISP, the Cato Cloud, or other sources.

You can also configure a connector with UCaaS applications to display application-specific metrics to monitor the user experience when using the application. Once you have set up the integration, you can add the required information into the Cato Management Application (CMA). For more information, see Configuring Experience Monitoring UCaaS Connectors.

A DEM license is required to display Application-Specific Metrics. For more about purchasing a DEM license, please contact your Cato representative.

Configuring the Zoom Experience Monitoring Integration

To configure the integration, build an app.

Prerequisites

You must have a Zoom Business plan or a higher plan that includes the Zoom Quality of Service Subscription (QSS)
Zoom users must have individual accounts (for example, not a generic business account)
These Scopes (Permission) are provided:
- dashboard:read:list_meetings:admin - View meetings metrics
- dashboard:read:list_meeting_participants_qos:admin - View meeting participants' quality of service
- user:read:user:admin - View a user

To configure the Zoom integration:

Login to the Zoom App Marketplace.
Click Develop > Build App.
Select Server to Server OAuth App and click Create.
Choose a name for the app.
On the App Credentials page, copy and save the Account ID, Client ID, and Client Secret, so they can be added into the CMA.
On the Information page, add the required information.
On the Scopes page, click Add Scopes and add TBC.
On the Activation page, click Activate your app.

Once you have set up the integration, you can add the required information into the CMA. For more information, see Configuring Experience Monitoring UCaaS Connectors.

Sources

Meetings metrics: Queries a list of all meetings in a specific time frame
Participants QoS: Queries the Quality of Service information of each user in each meeting
Users: Collects information about the users that participated in the meetings

Known Limitations

All meetings are fetched