Managing Shipping for Sockets and Accessories (EA)

This article discusses the Shipping tab in the Sockets & Accessories page. The Shipping tab shows information about the Sockets and accessories ordered for your account, and lets you provide information required for delivery of the products.

Overview

Note

Note: This is an Early Availability (EA) feature that is only available for limited release. For more information, contact your Cato Networks representative or send an email to ea@catonetworks.com.

You can track and manage all of the hardware ordered for your Cato account directly in the Cato Management Application (CMA). You can see all of the items, provide the required information for shipping the items, and view their status and other details.

For ordered hardware to be shipped, the customer must provide the required details in the Shipping tab and then request that the item be shipped.

Shipping Detail Notifications

When customers sign an order form, they are asked to provide a shipping contact. Both the signee and the contact they provide receive an email instructing them to complete the shipping details in the CMA.

If the customer has not provided the shipping details, reminders are sent 30, 14, and 7 days before the license start date, and on the license start date itself. You can control which admins receive these notifications in the Notification Settings page.

Showing Hardware Shipping Information

To show the Socket and hardware shipping information:

From the navigation menu, select Account > Sockets & Accessories, and select the Shipping tab.

Shipping Tab Fields

You can sort, search, and filter the items in the Shipping tab to see the items that interest you.

You can view more information about each item by clicking the drop-down arrow next to that item.

These are the explanations of the columns in the tab:

Column	Description
Product	Name of the hardware product
Status	The shipping status of the hardware item. Requires Info - Indicates that the customer must provide further information for the hardware to be shipped. When you purchase a hardware item, it is assigned this status. For more information, see below Providing Required Shipping Information. Requires Confirmation - Indicates the required shipping details were provided, and the customer should now click the Confirm Shipping button for this item. In Transit - Indicates that the item delivery data was provided and it is now in the process of being delivered to the requested location. Delivered - Indicates the item has been delivered to the provided address. Cato automatically changes the status to Delivered when the item is detected as connected, or 90 days after it was shipped. The customer can manually change the status to Delivered in the Actions menu.
Start Date	License start date for the site the hardware is related to
Tracking	Tracking number for the shipped hardware. Click to open the tracking information on the carrier's site.
Address	Shipping address information, including street, city, state (where applicable), country, and zip code. Addresses are automatically verified to determine if we can locate the address. Unverified addresses are marked with a warning that you can ignore if you are confident that the address is correct. For a list of supported countries for shipping, see below Supported Countries for Shipping. States are required for the US and Canada. For the list of supported states, see Supported States for Shipping.
Quote ID	ID number for the price quote for the item
Power Cable	The required power cable according to location. Possible values include: EU, US, JP, KR, UK, C14, CN, AU For more information about cable types, see this article. For more about C14 couplers, see this article.
Contact Name, Contact Phone, Contact Email	Delivery contact person information
Company Name	Name of the company for shipping purposes
Incoterms	Incoterms define the responsibilities of buyers and sellers for the delivery of goods. These are the available options: DDU-Economy (Delivered Duty Unpaid) - Cato delivers goods in economy shipment to the delivery address but does not cover customs duties; you are responsible for paying any import duties. If the delivery is domestic, there will be no duties paid and DDP will cost the same as DDU. DDU-Express (Delivered Duty Unpaid) - Cato delivers goods in express shipment to the delivery address but does not cover customs duties; you are responsible for paying any import duties. If the delivery is domestic, there will be no duties paid, and DDP will cost the same as DDU. DDP-Economy (Delivered Duty Paid) - An economy shipment that Cato takes full responsibility for delivering the goods to the delivery address, including paying all duties and taxes for import. If the delivery is domestic, there will be no duties paid, and DDP will cost the same as DDU. DDP-Express (Delivered Duty Paid) - An express shipment that Cato takes full responsibility for delivering the goods to the delivery address, including paying all duties and taxes for import. If the delivery is domestic, there will be no duties paid, and DDP will cost the same as DDU. EXW (Ex Works) - Cato makes the goods available at their premises, and you are responsible for all transportation costs and risks from that point forward. Note: When shipping to the EU or US, select one of the DDU options. Since Cato ships from within these regions, domestic shipments are not subject to duties.
Shipping Date	Date the item shipped according to the carrier
Shipping Carrier	Shipping carrier that is transporting the hardware

Marking Items as Delivered

If you received an item that is not marked as received for any reason such as a failure of the shipping company to send a delivery notification, you can manually let us know that you received the item. This ensures that you are not shipped the same item twice.

For example, if you have a Socket that was shipped to you as part of a POC process, please mark it as delivered.

To mark items as delivered:

Select the relevant item or items from the Shipping list.
Click the Actions button.
Select Mark as Delivered.

Shipping all Completed Items

To save time, you can indicate that you want to ship all items that have the status Requires Confirmation at once.

To ship all items that require confirmation:

Click the Actions button.
Select Ship all Completed Items.

Providing Required Shipping Information

You can provide shipping information directly in the Shipping tab by clicking each line and filling in the required fields. To help you manage large-scale orders, you can also provide this information using a CSV.

To help minimize errors, you export the filtered data on the page to a prefilled CSV, fill in the required fields, and import the CSV back to the CSM.

Addresses are automatically verified to determine if we can locate the address. Unverified addresses are marked with a warning that you can ignore if you are confident that the address is correct.

Make sure there are no spaces before or after values you enter in the CSV or those values may fail when importing.

To provide the required shipping information via CSV:

From the navigation menu, select Account > Sockets & Accessories, and select the Shipping tab.
Click the Export button. A CSV file with the data is downloaded. The export does not include items that have been filtered out.
Update the downloaded CSV file with the required details. Updates for items that were already shipped will be ignored, except for changes in the Comments column, which will still be updated even if the item was shipped.
Update the following fields:
- Power Cable
- Contact Name
- Contact Phone
- Contact Email
- Company Name
- Street
- City
- Country
- State
- Zip Code (for UAE, use "00000")
- Incoterms
- Delivery Instructions
  
  Note: Required if the incoterm value is EXW
- VAT ID: Your company's unique registration number for VAT
  
  Note: Required for items shipping to Brazil
- Comments
Click Import and select the CSV file. If an error occurs during the import, the CMA provides a detailed log to help you resolve the issue.

Address Validation

When you enter a shipping address, the CMA uses Google Maps API to automatically validate it.

Validated addresses will be accepted without issue.
Unvalidated addresses will be marked as Not Validated - but you can still proceed with shipping after confirming that the address is correct.

Address validation is supported for the following countries:

Argentina, Austria, Australia, Belgium, Bulgaria, Brazil, Canada, Switzerland, Chile, Colombia, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Croatia, Hungary, Ireland, India, Italy, Japan, Lithuania, Luxembourg, Latvia, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Puerto Rico, Portugal, Sweden, Singapore, Slovenia, Slovakia, United States.

Supported Countries for Shipping

The following is a list of the countries you can ship Cato hardware items to:

Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, , Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent& the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Zambia

Supported States for Shipping

The following is a list of the states in the US and Canada you can ship Cato hardware items to:

Canada:

AB, BC, MB, NB, NL, NT, NS, NU, ON, PE, QC, SK, YT

United States:

AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MS, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY