Using the Status Page

A Cato PoP (Point of Presence) is a network node in Cato's global private backbone, known as the Cato Cloud. Each PoP contains the resources necessary to run the Cato network, security, and access services for traffic flows and connections. The PoPs provide secure, high-performance connectivity for all users, sites, and resources connecting to the Cato Cloud, ensuring optimal performance and low-latency connections for users worldwide.

The Status Page gives you a centralized view of all your account assets and their current service health across the Cato Cloud. You can see how your assets are distributed across the platform, which PoPs your sites and remote users are connected to, and whether any PoPs are experiencing performance degradation, maintenance, or incidents. This visibility helps you quickly understand the operational state of your global deployment.

Occasionally, sites or users connected to a PoP may experience service issues due to high levels of congestion or load for the components of a specific PoP. The Status Page provides information on the performance of Cato PoPs, and helps you identify potential service issues in specific PoPs.

The information in the Status Page is fully synchronized with Cato's status webpage. Both pages show real-time information about the PoPs' service health and maintenance, while the Status Page also shows specific data relevant to your account assets and service.

This section describes the service status information shown on the Status Page.

The Status Summary Bar

The status summary bar at the top of the page provides a high-level view of aggregated statistics for the PoP in use by account sites and users. The metrics show service status information for customer assets such as sites or users, as well as the number of PoPs experiencing a technical incident or under maintenance.

• You can add items in the bar to the page filter. For example, click on Possibly Affected in the Service Health section to filter the page to show PoPs with connected sites experiencing potential service issues.

These are the metrics shown:

• PoPs in Use - Shows the number of PoPs in use by the account out of the total number of Cato PoPs, and the status for all PoPs. These are the statuses:

  • Up - PoP is operating in an optimal manner

  • Affected - PoP is experiencing performance issues

  • Down - PoP is experiencing service disruption

• Service Health -

  • Connected Sites - Indicates if sites are affected by congestion or load in the PoP servicing the site. For example, a site connected to a PoP experiencing high CPU load for service to this site will be shown as Possibly Affected. When a site is shown as Healthy this indicates that the PoP is servicing the site in an optimal manner.

    Issues that result in a Possibly Affected status include high CPU load, packet loss, and high memory utilization.

    Notes:

    • Service Health is distinct from site connectivity status. Connectivity status (for example, Degraded) relates to connectivity between the site and PoP, while Service Health relates to PoP performance in servicing this site.

    • Customer sites that appear in the Sites page as Connected or Degraded are shown in the page, while sites that are Disconnected aren't included.

  • Connected Remote Users - Indicates if users connecting with the Client are affected by congestion or load in the PoP they are connected to.

• Under Maintenance - Number of PoPs currently undergoing general operational maintenance. Includes only PoPs included in the current filter.

• With Incidents - Number of PoPs currently experiencing a technical incident. Includes only PoPs included in the current filter. The incidents are general operational incidents and not necessarily related to service for your account.

The PoP Table

The PoP table shows status summary data for each PoP. By default, the table is filtered to show only PoPs in use by your account sites or remote users. PoPs experiencing perfomance issues or technical incidents are listed first, and PoPs with service health issues for sites or users are also prioritized in the table. PoPs undergoing maintenance appear with a maintenance icon next to the PoP name. You can hover the mouse over an item to show a menu to add or exclude it from the table filter.

Filtering the Table Data

To focus on the most important information, the PoP table is filtered by default to show the PoPs currently in use by account sites and users. You can further filter the table data to quickly pinpoint information related to specific PoPs, affected sites or users, and more. This helps you perform efficient troubleshooting. For more information on using the filter bar to show specific data, see Filtering Data on a Page.

Understanding the PoP Table Data

These are the columns shown in the PoP table:

• PoP Name - Name of the PoP as it appears in the CMA

• Country - The country where the PoP is physically located

• PoP Status - Service status for the PoP. Possible values are Up, Affected, or Down.

• PoP Usage - Indicates whether the PoP is being used by account sites or remote users

• Incidents - Indicates whether the PoP is currently experiencing technical incidents.

  • Hover the mouse over the incident icon to see the number of incidents and the incident ID numbers. Click on an incident to view the incident information in the Cato status webpage

• Sites Service Health - Shows the total number of account sites connected to the PoP, with a health bar showing healthy (green) versus possibly affected (yellow) sites.

  • Hover the mouse on the health bar to show the numbers of healthy and possibly affected sites

  • Click on the number to open a panel showing the account sites connected to the PoP, including the service health status and country for each site.

    • Click a site to open the Network Analytics page for the site.

      

• Remote Users Service Health - Shows the total number of account remote users connected to the PoP, with a health bar showing healthy (green) versus possibly affected (yellow) users.

  • Hover the mouse on the health bar to show the numbers of healthy and possibly affected users

  • Click on the number to open a panel showing the account users connected to the PoP, including the service health status and country for each user.

    • Click a user to open the general settings page for the user.