This article provides information about how to manage the Cato Clients installed in your organization, perform certain support actions, and see a history of those actions.
Note
Note: This is an Early Availability (EA) feature that is only available for limited release. For more information about enabling the feature, contact your Cato Networks representative or send an email to ea@catonetworks.com.
The Client Management page gives you centralized visibility into all Cato Clients installed in your organization. You can monitor service status and perform remote actions for troubleshooting. This helps you proactively support users and maintain endpoint health at scale.
Note
Note: Supported for Cato Client for Windows v5.21
Each row in the Client Management page represents a user with the Cato Client and provides details about connection status, device details, the client version, and service status.
The Client sends status updates directly to the Cato Management Application, even when it isn’t connected to a Cato PoP. This gives admins visibility into Client status during disconnections and error conditions.
Actions from the Client Management page are also sent directly to the Client, without routing through a Cato PoP. This helps ensure that actions can still reach the Client during disconnections and error conditions.
An employee at ABC Company has been having issues with the Cato Client, and the IT admin opened a ticket with Cato Support. To help resolve the issue, the IT admin navigates to the Client Management page and, using the Actions > Upload Logs feature, provides Cato Support with the necessary information to resolve the issue. In addition, the IT Admin uses the Actions > Bypass Always On feature to ensure that the user's connectivity is not affected in the meantime.
The Client tab present a list of all of the Clients currently listed in your account, and provides the following information:
|
Column |
Description |
|---|---|
|
Client ID (hidden by default) |
A unique identifier provided by the operating system. |
|
Device Name |
The name of the device as it appears in the operating system |
|
Last User |
The most recent user connected from this device. |
|
Operating System |
The operating system installed on the device |
|
Cato IP |
The IP address provided by the Cato Client interface |
|
Client version |
The Cato Client version installed on the device |
|
Services |
A visual indication of the status for each of the services, Private Access and Internet Security. Possible values are:
|
|
Last Available |
When was communication with the Client most recently successful |
|
Client Availability |
Indicates if the Client is available to receive actions and update its connection status |
There are scenarios where you will need to provide support or intervene in the Client's status to resolve an issue. You can filter the data on the page to make it easier to find the Client you need. You can also bypass Always On for all Clients in your account.
To perform an action on the Client
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Navigate to Access > Client Management.
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Select the Client(s) on which you want to perform the action, and click Actions.
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Upload Logs from the device to Cato Support to help troubleshoot any issues the user might be experiencing. When asked by Cato support, provide the reference ID shown in the Actions History tab.
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Bypass Always-On when the user needs to disable Always On and cannot bypass it themselves. When the timer expires, Always On will be re-enforced automatically. This action does not change any of the settings as defined in the Always On policy.
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Bypass Anti Tamper when the user needs to disable Anti Tamper and cannot bypass themselves
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Delete the entry from the table, perhaps for users who are no longer with the organization or this connection data is no longer needed.
Note
Note: This does not remove the Cato Client from the user's device nor from the account.
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