The Socket upgrade process requires connectivity with specific Socket ports to the Cato Cloud to correctly update to new Socket versions. Otherwise, the new version doesn't install correctly and the Socket rolls back to an earlier version. The X1700 Socket connectivity requirements are based on whether or not the Socket is using the fiber optic or copper add-on in port 9.
Connect the following port according to your Socket type:
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The X1500 Socket requires that the following port is connected to the Cato Cloud:
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For Sockets running version 14.0 and higher upgrading to a new version:
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Any WAN port must have connectivity to the Cato Cloud
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Initial Socket connection or after factory reset (or Socket versions 13.x and lower)
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Older models WAN1
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Newer models 3 (WAN)
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The X1700 Socket requires that the following port is connected to the Cato Cloud:
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Add-on is NOT enabled for port 9 - port 1 must have connectivity to Cato Cloud
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Add-on enabled for port 9 - any port for the add-on, or port 1 must have connectivity to the Cato Cloud
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Updated connectivity requirements for X1700 Sockets
Updated X1500 connectivity requirements for Sockets running v14.0 and higher that are upgrading to a new version
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