The Cato Support portal offers a full range of customer support features, and helps you open, update and track technical support incidents quickly and conveniently. You can also use this robust Knowledge Base to find technical documents, FAQs, full products guides, product updates and notifications, and more.
Submitting a Support Ticket
Use the Submit a request form to submit a ticket with our team and provide additional information related to the issue. All this information helps us to quickly classify and investigate the issue and minimizes back-and-forth emails with Support.
After you submit the ticket, you can follow up in the Cato portal or with emails.
To submit a Support Request in the Knowledge Base.
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Log in to the Cato Networks Knowledge Base with your username and password for the Cato Management Application.
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In upper right-hand corner of the window, click Submit a request.
For the mobile version, press Submit a request:
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The Submit a Request window opens.
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From the drop-down menu, select the category that best fits for your request. The available fields in this form are shown depending selected category (Configuration & User Interface).
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Enter all the necessary details related to the issue. You can cut and paste screenshots and also add attachments to help clearly explain the details related to the issue. Please follow these guidelines when collecting information for a Support ticket.
Make sure to select an accurate Priority for the ticket (see below).
The more details that you provide, the more quickly we can allocate resources to investigate and work to resolve the issue. -
Click Submit.
Selecting a Priority When Submitting a Ticket
To help you select the correct Priority when submitting a Support ticket, the following table shows examples of each priority.
| Priority | Description | Examples |
| Low |
Display and UI related issues in:
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| Normal |
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| Normal |
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| High |
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| Urgent |
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