Zendesk: Configuring the SaaS Posture integration

Overview

SSPM provides visibility into the configuration and security posture of your connected SaaS applications. Cato continuously reviews the application settings and compares them to the recommended posture defined by Cato’s research team. This helps identify misconfigurations that can increase risk, such as authentication settings, third-party integrations, and data-sharing controls.

Posture data appears in the Applications dashboard, where you can view posture scores and the highest-severity findings across connected applications. You can review each posture check from the Posture page, including the issue details, status, and remediation action required to pass the check.

For more information, see Reviewing the Security Posture of Your SaaS Applications (SSPM).

To configure the SSPM integration, you need to:

1. Configure the required settings in the SaaS application
2. Create the API connector in the CMA

A SaaS Security license is required for SSPM.

To configure the Zendesk integration, create an API token.

To configure the Zendesk integration:

1. In the Admin Center, navigate to Apps and integrations > API configuration and check the Allow API token access check box. 
2. Click Save.  
3. Navigate to Apps and integrations > API tokens and click Add API token.
4. Add a Description and click Save.
5. Copy and save the Token so it can be entered into the CMA. 

Step 2: Create the API Connector in the CMA

After you have set up an integration with the required application, add the details in the CMA.

To create the API connector in the CMA:

1. From the navigation menu, click Resources > Integrations.
2. Click the Configured Integrations tab.
3. Click New.
   The New Integration panel opens.
4. Select the SaaS Application you want to add.
5. In the Capability drop-down, select SaaS Posture.
6. Add the details created during step one.

   • Instance URL: Your Zendesk subdomain URL, e.g., https://<yourcompany>.zendesk.com

   • Username: The admin email address used to sign in (e.g., admin@yourcompany.com)

   • Password: The token generated in step one. 

7. Click Save.

The app is visible on the Integrated Apps table with a Connected status.