Cato Networks Knowledge Base

Linux Cato Client Troubleshooting

  • Updated

Overview

The following article covers common issues with the VPN Linux Clients related to:

  • Installation issues 
  • Login issues 

Installation Issues - Wrong Permissions

To complete the installation of the VPN Linux Client use the Installation Guides for Cato VPN Clients.

The most common issue during the installation of the Client is the permission issue as seen in the picture below:

Screen_Shot_2021-06-06_at_12.14.34.png
To solve this permission issue, run the following command:

chmod 777 <installation file>

Then run the command to install the Client again.

Login Issues 

The most common issue is syntax mistakes during the connection to Cato. This is the correct syntax to connect to the Cato Cloud:

sudo ./client start --save --account=account --user=username --password=password

NOTE:

If your username or password contains any special characters, you must add apostrophes, for example: '@password1' instead of @password1.

This is an example of the output from a successful connection:Screen_Shot_2021-06-06_at_13.15.13.png

Also, after the session is established, you can run this command to check the status of the connection:

./status.sh

 

 

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