This article discusses how to create rules to identify users that are temporarily an exception to being identified by User Awareness.
You can create temporary exceptions (rules that bind a specific IP and an SDP user) to handle cases where the Cato Cloud could not identify the user or has incorrectly identified a Directory Services user.
The Cato Cloud automatically disables exception rules (without deleting them) when their expiration date is reached. You can configure your account to delete expired exception rules after a certain number of days.
When a rule is disabled, the SDP user is no longer bound to the IP address.
To create a rule for User Awareness Exceptions:
From the navigation menu, select Access > User Awareness.
From the User Awareness Exceptions section or tab, click New.
The Add exception panel opens.
Click the slider to Enabled.
In What, click and enter one or more IP addresses of the user that have an invalid association.
In Statically bind to, select or search the Directory Service user you want to map the IP address to.
In Expire in, enter the number of days in which the exception rule expires.
Click Apply and then click Save.