Cato Networks Knowledge Base

Using the Socket WebUI

  • Updated

Overview of the Socket WebUI

The Socket WebUI shows options and information directly related to the Cato Socket. It lets you configure settings and shows data that aren't available in the Cato Management Application.

Note

Important! Making changes in the Socket WebUI can have a significant impact on the network and is primarily intended for experienced Cato admins.

Some of the options and windows in the Socket WebUI are designed for Support and internal use.

Internet Explorer is end-of-life and isn't supported for using the Socket WebUI, we recommend using a different browser.

Supported TLS Versions

For ​Sockets v9.1 and higher, only TLS versions 1.2 and 1.3 are supported.

Logging In to the Socket WebUI

There are two ways to log in to the Socket WebUI, centralized access and local access. With centralized access you can automatically log in to the Socket WebUI from the Cato Management Application without entering the Socket WebUI password. Your Cato Management Application credentials are used to authenticate to the Socket WebUI.

With local access, you can use the local IP address for the Socket LAN interface to connect to the Socket WebUI. For this option, you must have IP connectivity to the local IP of the Socket, and authenticate with the Socket WebUI credentials.

Logging in from the Cato Management Application

Admins with editor permissions can automatically log in to the Socket WebUI from the Cato Management Application.

To log in to the Socket WebUI:

  1. From the navigation menu, click Network > Sites and select the site.

  2. From the navigation menu, click Site Settings > Socket.

  3. From the Actions menu of the socket, select Socket WebUI.

The browser opens a new tab and logs in to the Socket WebUI.

OpenWebUI.png

The Socket WebUI automatically logs out when the window is idle for more than 10 minutes.

Logging in to the Socket WebUI Locally

Use the credentials for the Socket WebUI to log in from an Internet browser using the Socket IP address.

To log in to the Socket WebUI from an Internet browser:

  1. (For a single Socket site) Locate the IP address for the Socket LAN interface:

    1. From the navigation menu, select Network > Sites, and select the site.

    2. From the navigation menu, click Site Settings > Networks.

    3. Locate the row for the Native range.

    4. The Local IP setting shows the IP address for the Socket WebUI.

  2. (For an HA site) Locate the management IP address for the Socket:

    1. From the navigation menu, select Network > Sites, and select the site.

    2. From the navigation menu, select Site Configuration > Socket.

    3. Expand the High Availability section, and locate the Web Management IP settings for the relevant Socket.

  3. From an Internet browser, enter the following URL: https://[your Cato Socket's IP address].

    For example, https://10.0.0.15

  4. Enter the login credentials for the Socket WebUI.

Note

Note: The password policy for Cato Sockets is that you must change the password every 90 days. After 90 days, the password expires and the login window for the Socket WebUI prompts you to authenticate and enter a new password.

Logging in to the Socket WebUI Locally for a New or Re-Imaged Socket

This section explains how to log in to the Socket WebUI over a local network, for new Sockets or Sockets that were re-imaged and reset to factory default settings.

To log in to the Socket WebUI locally for a new or re-imaged Socket:

  1. If necessary, prepare to connect to the Socket with a computer:

    1. Use an Ethernet cable to connect an interface on the computer to port 2 (LAN2) on the X1500 Socket or the MGMT port on the X1700 Socket.

    2. Configure the interface on the computer with a static IP address that is on the same subnet as the LAN2 or MGMT interface:

      • IP address: 169.254.1.2

      • Subnet mask: 255.255.0.0

  2. From an Internet browser, go to https://169.254.100.1

  3. Enter the initial Socket login credentials:

    • Username: admin

    • Password: admin

Changing the Initial Password

The initial password for a Socket is admin. After you log in to the Socket for the first time, you must change the password. For more about:

To change the initial password for the Socket:

  1. Log in to the Socket WebUI with these credentials:

    • Username: admin

    • Password for physical Socket: admin

    • Password for AWS vSocket: Instance ID for the vSocket VM

    • Password for Azure vSocket: VM ID

  2. Change the password as prompted.

Showing the Link Status

The Monitor tab in the Socket WebUI shows the status for each Socket link.

To show the status message for a link:

  • Click the link icon.

    The window opens and shows more information about the link status.

Understanding the Link Status Icons

The Link Status column has a colored icon that indicates the status of the Socket link. The Media Status is for USB links, and indicates if the USB device is plugged or unplugged. This section describes the details of each link status icon.

  • Green - The link is up and connected to the Cato Cloud

  • Orange - The link is up and has an IP address, but can't connect to the Cato Cloud. See below, Troubleshooting a Link Connectivity Issue

  • Purple - The link is up, but doesn't have an IP address (for example, a DHCP server didn't assign an IP address to this link)

  • Red - The link is down

  • Grey - The link is down and the Media Status is unplugged

Troubleshooting a Link Connectivity Issue

When a link status icon is orange, then there is a connectivity issue with that link. The most common issues are:

  • The link has Internet connectivity, but there are problems with the DNS server

  • The link has no Internet connectivity

The following procedure are suggested steps to help identify the connectivity problem with the specific link. From a host, resolve a DNS query to a popular FQDN. Then use the Socket WebUI to ping that FQDN from the specific Socket link. If the Socket link can't successfully ping the FQDN, then there is probably an issue with the DNS server.

To troubleshoot a link with an orange status icon:

  1. From a host behind the link, from the CLI complete a DNS lookup of a popular hostname. For example, dnslookup www.yahoo.com

    • If there is no response to this command, there is a problem with the Internet connectivity. Please contact your ISP (Internet Service Provider).

  2. Log in to the Socket WebUI.

  3. From the menu bar, select Tools.

  4. In Hostname/IP, enter an IP address that you received from the DNS lookup command in step 1.

  5. From Route via, select the link with the orange status icon for direct traffic. For example, WAN 01 directly.

  6. Click Ping.

    • If the ping is successful, then there are no Internet connectivity issues for this link.

    • Otherwise, there is a problem with the Internet connectivity. Please contact your ISP.

  7. Change the Hostname/IP to the FQDN of the hostname from step 1. For example, www.yahoo.com.

  8. Click Ping.

    • If the ping is successful, then this link can resolve DNS requests. Please contact Cato Support.

    • Otherwise, there is a problem with the DNS server for this link. Continue with the suggestions below.

  9. To investigate possible problems for the DNS server for this link:

    1. Make sure the DNS servers in the Network Settings tab in the Socket WebUI are configured correctly.

    2. Does your ISP allow DNS resolution for this link and IP address? Verify the recommendation for your ISP and try the above steps again.

    3. Make sure that port 53 isn't blocked by a firewall or the ISP.

      If you want help, or the problem still persists, please contact Cato Support.

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