Customizing the Block/Prompt Page

This article discusses how to customize the Block/Prompt page with messaging and branding that is consistent with the company's security policy.

Overview of the Block/Prompt Page

When users try to go to a resource that matches a security rule with the Block or Prompt action, they are instead redirected to a webpage that explains why they can't directly access the resource. The default Block/Prompt webpage uses the Cato logo, branding, and wording.

Reporting the Wrong Category

Customers can provide feedback that an Internet page for a website is in the wrong category. For example, they can report that a news website is incorrectly classified as Social.

When the user clicks the link to report that a website or application has the wrong category, the Cato Management Application generates a reference ID that is shown to the user. In addition, an event is generated for the admins in your account and the Cato Security team. Admins can use the Events screen to review and analyze these events with the reference IDs. The Cato Security team automatically analyzes these reports and validates that the content for the category is correct. When websites or applications belong to the wrong category, the Cato Security team updates the definition of the category. To follow up on the category for a website, please contact Support with the reference ID for the relevant event.

After a few minutes, the wrong category link is no longer active. Users are able to click the link again after they refresh the webpage.

Customizing the Block/Prompt Page

You can customize the look and feel and wording of the browser redirect pages for your account. The page is displayed based on the security rule action, a Warning page for the Prompt action and a Block page for the Block action.

The redirect pages contain these fields which you can't customize:

  • URL - Shows the URL of the website the user is trying to connect to

  • Warning/Block Reason - Shows the reason why this website is problematic or blocked

Adding a Custom Logo

The Block/Prompt Page customization screen lets you add your corporate logo to the redirect pages for the end-users. These are the guidelines for the logo file:

  • The maximum file size is 600 KB

  • Supported file types are JPG, PNG, GIF, and SVG

Localizing the Page to a Different Language

You can configure the Block/Prompt Page to inform end users in different languages. When you configure support for a language, the default text on the page is shown in the target language, and you can use the same customization options that exist for English. For example, you can use a text editor to edit the message in the target language.

When you define multiple languages for the page, the browser shows the page according to its language preferences. You can choose to set a Default Language to display when the preferred browser languages aren't supported, or if the browser has no preferred language configured. For example, an admin defines Chinese, Japanese, and Italian language support, and sets Japanese as the Default Language:

  • A user whose preferred browser language is Italian sees an Italian message

  • A user whose preferred browser languages are Korean and Vietnamese sees the default Japanese message

Block_Page_Localization_2.png

To configure language localization:

  1. From the navigation menu, click Security > Block/Prompt Page.

  2. In the Language drop-down menu, click Add Language. The Localization Support panel opens.

  3. In the Localization Support panel, select the required languages.

    Block_Page_Localization_panel.png
  4. Select the Default Language.

  5. Click Apply, and then click Save.

    The selected languages are now supported and added to the Language drop-menu.

  6. To customize the page for a language, select it from the Language drop-down menu, and configure it according to the sections below.

Customizing the Warning Page

The Warning page is shown to end-users when they access the resource that matches a security rule with the Prompt action.

To customize the Warning page for the Prompt action:

  1. From the navigation menu, click Security > Block/Prompt Page.

  2. At the top of the window, select Warning Page.

    RedirectWarningPage.png
  3. To customize the wording in the page, click the message in the page, and use the text editor to explain why users are warned about this website.

  4. To customize the look and feel of the page:

    1. Select Include link for reporting wrong category to let users report an incorrect category for the URL.

    2. Select Include top color strip, to customize the top of the page to match the warning color.

    3. Use the Font drop-down menu to change the font for all the wording on the page.

    4. Click the Page background color icon, to open the color picker and select the page background color.

      Note: You can't change the transparency for the background color.

    5. Click the Proceed button background color icon, to open the color picker, and select the background color for the Proceed button.

  5. To customize the page logo, click the Cato logo and upload the custom logo file.

    If the page already has a custom logo, select one of these options:

    • Set default logo - Restore the default Cato logo to the page

    • Add your own logo - Upload a custom logo for the page

  6. Click Save.

Customizing the Block Page

The Block page is shown to end-users when they access the resource that matches a security rule with the Block action.

To customize the Block page for the Block action:

  1. From the navigation menu, click Security > Block/Prompt Page.

  2. At the top of the window, select Block Page.

    RedirectBlockPage.png
  3. To customize the wording in the page, click the message in the page, and use the text editor to explain why users are blocked from accessing about this website.

  4. To customize the look and feel of the page:

    1. Select Include link for reporting wrong category to let users report an incorrect category for the URL.

    2. Select Include top color strip, to customize the top of the page to match the warning color.

    3. Use the Font drop-down menu to change the font for all the wording on the page.

    4. Click the Page background color icon, to open the color picker and select the page background color.

      Note: You can't change the transparency for the background color.

  5. To customize the page logo, click the Cato logo and upload the custom logo file.

    If the page already has a custom logo, select one of these options:

    • Set default logo - Restore the default Cato logo to the page

    • Add your own logo - Upload a custom logo for the page

  6. Click Save.

Restoring the Default Settings

You can restore either the customized Warning and Block pages to the original default settings.

To restore the Warning or Block redirect pages to the default settings:

  1. From the navigation menu, click Security > Block/Prompt Page.

  2. Select the Warning Page or the Block Page.

  3. Click Restore Defaults.

  4. Click Save. The page is restored to the original default settings.

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    Dermot - Community Manager Only 42 of these badges will be awarded.  They are reserved for people who have played a key role in helping build the Cato Community through their contributions! Community Pioneer The chief of community conversations. Community manager

    Hello Jørn-Morten!

    My apologies that this comment was not responded to earlier!  I see that you have provided other comments recently that provide great feedback for us.  As I mentioned in one of those comments, we are busy setting up the Cato Online Community which includes a topic called "Cato Product Suggestions".  I could open a post for you, but I think it might be better if you did this.  The link to the community topic is here.  

    You can also email the community on people-pop@catonetworks.com.

    Kind Regards,

    Dermot Doran (Cato Networks Community Manager).

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