Showing All Sockets in the Account (Sockets & Accessories)

This article discusses the Sockets & Accessories page, which shows information about all the Sockets ordered for and connected to your account.

View Sockets in your Account

The Sockets & Accessories page shows information about Sockets that you ordered from Cato, such as delivery tracking details. In addition, you can easily view Socket information for connected sites, such as version number and serial number.

To show the Sockets & Accessories page:

  • From the navigation panel, click Account > Sockets & Accessories.

sockets_accessories.png

These are the explanations of the columns in the Sockets & Accessories page:

  • Status - Status of the Socket as follows:

    • Ordered - Cato received the order for the Socket

    • Shipped - Cato shipped the order to the physical site

    • Delivered - Socket was successfully delivered to the physical site

    • Installed - Socket is installed and connected to the Cato Cloud, but is not yet assigned to a site

    • Connected - Socket is connected to the site

  • Sites - Site name or Assign to a Site if the Socket is not yet assigned to a site

  • Type - Socket model (for example, X1500)

  • Version - Socket OS version installed on the Socket

  • Serial Number - Socket serial number (S/N)

  • MAC Address - Socket MAC address (only for X1500 Sockets)

  • Shipping Date - Date that Cato shipped the Socket

  • Carrier - Shipping carrier that is transporting the Socket (for example, Fed Ex or DHL)

  • Tracking Number - Tracking number for the shipped Socket and links to the tracking information for the carrier

    Each carrier can maintain the tracking information for a different length of time

  • Delivery Form Site Name - Office name on the delivery form for the Socket

    This column is hidden by default

  • Description - Displays the Description for the Socket defined in the Site Configuration > General page

    This column is hidden by default

Assigning and Unassigning Sockets from Sites

On the Sockets & Accessories page, you assign or unassign Sockets to sites. Before you assign a Socket to a site, it must have Internet connectivity and have the status of Installed.

For more information about assigning Sockets to sites, see Managing Sockets.

To assign or unassign a Socket from a site:

  1. From the navigation menu, click Account > Sockets & Accessories.

  2. Click the three dots to the right of any Socket.

  3. Select one of the following options:

    • Assign: Assign a Socket to a site

    • Unassign: Unassign a Socket from a site

Managing Socket Upgrade Settings

By default, Sockets are automatically upgraded to the newest version as part of the Cato platform. However, in some scenarios, you might want to skip an upgrade. For your convenience, you can quickly pause or resume upgrades on a Socket directly on the Sockets & Accessories page.

After manually upgrading to the newest version, the Socket resumes the automatic upgrade process.

To pause or resume upgrades for a Socket from a site:

  1. From the navigation menu, click Account > Sockets & Accessories.

  2. Click the three dots to the right of any Socket.

  3. Select one of the following options:

    • Upgrade: For a Socket that was paused, manually upgrade to the newest version right now

    • Pause Automatic Upgrades: Exclude this Socket from automatically upgrading to the newest version

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2 comments

Date Votes
  • Comment author
    Neil Witter

    If the notification doesn't appear in the notification area then the secondary step to add the socket to the site seems to need updating.  As for Feb 2025, I do not see the “Sockets Inventory” as mentioned in the article.  What I see is "Sockets & Accessories" which shows a similar screen to the “Sockets Inventory” in the document.  See below for the image.  Manually assigning a socket to a site from this section does not seem possible as the options are all greyed out nor do I see a option to “Assign to Site” as a Cato editor user account.  I will contact support to ask how to manually add a x1500 to a site.

  • Comment author
    Shmuel Kaplan

    Hi Neil, thanks for your comments. We updated the name of the page in the article and in the screenshot. We also added the information that sockets can only be assigned to a site when their state is “Installed”.