Using the Remote Users Dashboard

This article discusses how to use the Remote Users Dashboard to analyze how remote users are connecting to the Cato Cloud across your account.

Overview of the Remote Users Dashboard

The Remote Users Dashboard lets you view and analyze data for remote access behavior of remote users. The widgets in the dashboard let you drill down and filter the data to analyze remote access data for the entire account. In addition, you can filter the data to drill-down and show usage for specific remote users.

When you manually create a filter or add an item to the update filter, the data and analytics on the Remote Users Dashboard is automatically updated.

The dashboard helps you answer:

  • How many SDP Licenses are available

  • If there are any unsupported Client versions in your network

  • How often your Always-On Policy is bypassed

  • Number of devices allowed or blocked by each Client Connectivity Policy rule

Use Cases for the Remote Users Dashboard

These are some examples of how you can use the Remote Dashboard to monitor remote access:

Monitoring Usage for SDP Licenses

The company ABC is planning to add 400 new employees by the end of Q3. You can use the SDP User Licenses widget to check how many licenses are currently available, and determine if the company needs to purchase additional licenses for the account.

Identifying Unsupported Client Versions

The company ABC is planning to implement a new access feature which is only supported for Windows and macOS Clients version 5.0 and higher. You can use the Windows Client Version and macOS Client Version widget to filter for the versions that are lower than version 5.0 and don't support this feature. Then you can contact these Remote users and tell them to upgrade to the newest Client version.

Getting Started with the Remote Users Dashboard

The following table explains the widgets of the Remote Users Dashboard.

Understanding the Network Access Tab

The following table explains the widgets on the Network Access tab.

SDP_User_Dashboard.png

Name

Description

Active Remote Users

Total number of remote users actively connected to the Cato Cloud.

This value isn't impacted when you change the time range or a filter.

Remote Users Connected

Unique remote users connected to the Cato Cloud over the past 7 days.

This value isn't impacted when you change the time range or a filter.

Remote User Licenses

The percentage and number of remote user licenses used in your account (see above Monitoring Usage for SDP Licenses).

This value isn't impacted when you change the time range or a filter.

Remote Users Connected per Day

Unique remote users connected to the Cato Cloud per day during the time range and filter. The local time zone of each user is converted to the time for the account.

Remote Users per Country

Users connected to the Cato Cloud per country during the time range and filter.

Note: If a remote user connects to the Cato Cloud from two countries they are counted twice.

Remote Users per PoP

Remote users connected to the Cato Cloud per PoP during the time range and filter.

Note: If a remote user connects to multiple PoPs, they are counted as a separate user for each PoP.

Client Connectivity Policy Rules

Devices Allowed or Blocked by each Client Connectivity Policy Rule during the time range and filter.

Note: If the Client Connectivity Policy is disabled in your account, this widget is not visible.

Device Posture Profiles

Devices that have complied with each Device Posture Profile during the time range and filter.

Note: If the Client Connectivity Policy is disabled in your account, this widget is not visible.

Users Connected per User Confidence Level

Remote users connected per authentication state during the time range and filter. If a remote user changed authentication state during the time range, they are counted twice.

Note: If the Client Connectivity Policy is disabled in your account, this widget is not visible.

Users Connected per Network Access Permission

Level of access provided to each remote user during the time range and filter. If a remote user's level of access changed during the time range, they are counted twice.

Note: If the Client Connectivity Policy is disabled in your account, this widget is not visible.

OS Distribution

Remote Clients per OS that connected to the Cato Cloud during the time range and filter.

Use the drop-down menu to filter the widget for a specific OS.

Client Versions (by operating system)

Each widget shows the number of remote users that connected to the Cato Cloud using that OS Client version during the time range and filter.

The dashboard has separate widgets for each Client OS used in your account, and only shows widgets for the Clients that have connected. For example, if only Windows and macOS devices are used for remote access, then only the Windows Client Versions and macOS Client Versions widgets are displayed.

Remote Users

Usernames for the remote users that connected to the Cato Cloud during the time range and filter (see above Identifying Unsupported Client Versions).

Understanding the Bypass Tab

The following table explains the widgets on the Bypass tab. If you have not enabled the Always-On Policy, no data is displayed in these widgets.

Bypass_dashboard.png

Name

Description

Always-On Bypass Methods

Usage of each Always-On bypass method during the time range and filter.

Bypasses per Day

Always-On bypass events per day during the time range and filter.

OS Distribution

Always-On bypass events per OS during the time range and filter.

Client Versions (by operating system)

Each widget shows the number of Always-On bypass events using that OS Client version during the time range and filter.

The dashboard has separate widgets for each Client OS used in your account, and only shows widgets for the Clients that have an Alway-On bypass event.

Remote Users

Usernames for the remote users that bypassed the Cato Cloud during the time range and filter.

Filtering the Remote Users Dashboard

You can choose to filter the data in the Remote User Dashboard as follows: automatically update the filter with the selected item, or manually configure the filter.

Automatically Filtering or Excluding an Item

As you hover over an item or field where a filter option is available, the menu icon (TD_Filter.png ) appears. Click the icon and select Add to Filter or Exclude from Filter.

The Remote Dashboard now displays data based on your selection. For example, in the OS Distribution widget, if you add macOS to the filter, the dashboard only displays analytics and data from remote users that connected to the Cato Cloud from a macOS machine.

To continue to add or exclude items to the filter, click the menu icon (TD_Filter.png) again to update the filter and drill-down further.

Manually Configuring the Filter

You can manually configure the filter for greater granularity to analyze remote users. After you configure the filter, it is added to the filter bar and the dashboard is automatically updated to show the analytics and data to match the new filter.

To create a filter:

  1. In the filter bar, click the plus button (add.png).

  2. Start typing or select the Field(s) (for example: Destination Country).

  3. Select the Operator, which determines the relationship between the Field and the Value you are searching for.

  4. Select the Value.

  5. Click Add Filter.

    The filter is added to the filter bar and the dashboard is updated to show results based on the filter.

Clearing the Filter

You can remove each item in the filter separately, or clear the entire filter.

To clear the filters:

  1. To clear a single filter, click remove.png next to the filter.

  2. To clear all the filters, click X at the right end of the filter bar.

Viewing Events from the Remote User Dashboard

To further analyze remote users connections to the Cato Cloud, you can view the events for items within a widget. For example, you can view the events for all remote users connecting to the Cato Cloud on a macOS machine.

To view event from the Remote User Dashboard:

  1. Click the menu icon (TD_Filter.png ) next to the item you are viewing the events of.

  2. Click View Events.

    The Events screen is displayed with a pre-defined filter of item and time frame from the remote User Dashboard.

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