This article discusses the Shipping tab in the Sockets & Accessories page. The Shipping tab shows information about the Sockets and accessories ordered for your account, and lets you provide information required for the delivery of the products.
You can track and manage all of the hardware ordered for your Cato account directly in the Cato Management Application (CMA). You can see all of the items, provide the required information for shipping the items, and view their status and other details.
For ordered hardware to be shipped, the customer must provide the required details in the Shipping tab and then request that the item be shipped.
When customers sign an order form, they are asked to provide a shipping contact. Both the signee and the contact they provide receive an email instructing them to complete the shipping details in the CMA.
If the customer has not provided the shipping details, reminders are sent 30, 14, and 7 days before the license start date, and on the license start date itself. You can control which admins receive these notifications in the Notification Settings page.
You can sort, search, and filter the items in the Shipping tab to see the items that interest you.
You can view more information about each item by clicking the drop-down arrow next to that item.
These are the explanations of the columns in the tab:
| Column | Description |
|---|---|
| Product | Name of the hardware product |
| Status |
The shipping status of the hardware item.
|
| Start Date | License start date for the site the hardware is related to |
| Tracking | Tracking number for the shipped hardware. Click to open the tracking information on the carrier's site. |
| Location | The name of a location as it appears in the Enterprise Directory. |
| Quote ID | ID number for the price quote for the item |
| Power Cable |
The required power cable according to the location. Possible values include: EU, US, JP, KR, UK, C14, CN (China), CH (Switzerland), IN, and AU. For more information about cable types, see this article. For more about C14 couplers, see this article. |
| Contact Name, Contact Phone, Contact Email | Delivery contact person information |
| Company Name | Name of the company for shipping purposes |
| Incoterms |
Incoterms define the responsibilities of buyers and sellers for the delivery of goods. These are the available options:
Note: When shipping to the EU or US, select one of the DDU options. Since Cato ships from within these regions, domestic shipments are not subject to duties. |
| Shipping Date | Date the item shipped according to the carrier |
| Shipping Carrier | Shipping carrier that is transporting the hardware |
When you receive Sockets and connect them to the internet, they are automatically marked as delivered. If you received other hardware, did not connect the socket to the internet, or for any other reason received an item that is still not marked as delivered, you should manually mark items as delivered.
To save time, you can indicate that you want to ship all items that have the status Requires Confirmation at once.
You can provide shipping information directly in the Shipping tab by clicking each line and filling in the required fields. To help you manage large-scale orders, you can also provide this information using a CSV.
To help minimize errors, you export the filtered data on the page to a prefilled CSV, fill in the required fields, and import the CSV back to the CMA.
Addresses are automatically verified to determine if we can locate the address. Unverified addresses are marked with a warning that you can ignore if you are confident that the address is correct.
Make sure there are no spaces before or after values you enter in the CSV or those values may fail when importing. If the CSV contains more than 300 unique address, an error is displayed but the file is uploaded. Refresh the page after importing the file to view the accurate status.
To provide the required shipping information via CSV:
- From the navigation menu, select Account > Sockets & Accessories, and select the Shipping tab.
- Click the Export button. A CSV file with the data is downloaded. The export does not include items that have been filtered out.
- Update the downloaded CSV file with the required details. Updates for items that were already shipped will be ignored, except for changes in the Comments column, which will still be updated even if the item was shipped.
-
Update the following fields:
- Power Cable
- Contact Name
- Contact Phone
- Contact Email
- Company Name
- Location Name
- Incoterms
-
Delivery Instructions
Note: Required if the incoterm value is EXW
-
VAT ID: Your company's unique registration number for VAT
Note: Required for items shipping to Brazil
- Comments
- Click Import and select the CSV file. If an error occurs during the import, the CMA provides a detailed log to help you resolve the issue.
The CMA uses Google Maps API to automatically validate shipping addresses that are from supported countries. Shipping addresses from unsupported countries are not validated and you should make sure the address is correct.
- Validated addresses will be accepted without issue.
- Unvalidated addresses will be marked as Not Validated - but you can still proceed with shipping after confirming that the address is correct.
Address validation is supported for the following countries:
Argentina, Austria, Australia, Belgium, Bulgaria, Brazil, Canada, Switzerland, Chile, Colombia, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Croatia, Hungary, Ireland, India, Italy, Japan, Lithuania, Luxembourg, Latvia, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Puerto Rico, Portugal, Sweden, Singapore, Slovenia, Slovakia, United States.
The following is a list of the countries you can ship Cato hardware items to:
Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, , Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent& the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Zambia
The following is a list of the states in the US you can ship Cato hardware items to:
United States:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MS, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
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