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Working with Email Notifications for the Account

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This article discusses how to configure the Cato Management Application to send email notifications to mailing lists for different activities in your account.

Overview of Email Notifications

Use the Email Notifications to define which types of activities generate notifications and who receives the notifications. By default, all system alerts are enabled and are configured to send alerts to the All Admins mailing list (see Working with Mailing Lists).

For notifications based on system events, additional details about certain types of events can be viewed in Monitoring > Events.

These are the email notifications that you can enable for the account:

  • Admin Locked/Unlocked - sends a notification when an admin is locked or unlocked. Cato follows PCI guidelines and best practices, and an admin is locked for 30 minutes after six consecutive failed logins to the Cato Management Application. Another administrator can also enable the admin and unlock the account (see Managing Administrators).

  • User Locked/Unlocked - sends a notification when an SDP user is locked/unlocked. Cato follows PCI guidelines and best practices, and an admin is locked for 30 minutes after six consecutive failed logins to the Cato Client. An admin can enable the user and unlock the account (see Working with Users).

  • License Updated - sends a notification when a license for the account is updated or modified.

  • Activate New Socket - sends a notification when a new Socket is ready to be activated.

  • General Notification - sends a notification when there is a special announcement in the Cato Management Application for situations that impact the accounts. These special Cato announcements are rarely sent.
  • Socket Upgrade - sends a notification when there is an upcoming maintenance window for the Socket (see Configuring the Socket Upgrade Maintenance Window).

  • DC Connectivity Failure - sends a notification if the WMI Controller used for syncing Directory Services for User Awareness failed (see Configuring the Windows Server for Directory Services ).

    Note

    Note: Cato generates a DC connectivity failure alert once an hour. So it's possible that a single failure alert can indicate many DC connectivity failure events.

  • Directory Services Sync - sends a notification when a Directory Services sync event occurs.

    You can limit to only send the notification for only certain types of Directory Services Sync events and statuses. The default setting is to only send notifications when a scheduled Directory Services Sync failed.

  • SCIM Provisioning -Each hour, the Cato Management Application sends notifications that summarize the SCIM provisioning actions (success or failure).

  • Expired Signing Certificate - sends a notification when a signing certificate in your account is expired. These certificates are used for Device Authentication.
EmailNotifications.png

Configuring Email Notifications

By default, all the activities in the Email Notifications screen are enabled to send notifications to all the admins in the Cato Management Application (the All Admins mailing list). You can disable notifications and select a different mailing list for an activity.

For more about the Directory Services Sync notifications, see below Configuring Email Notifications for Directory Services Sync.

To configure email notifications:

  1. From the navigation menu, click Administration > Email Notifications.

  2. Click the Activity that generates the notification. The Edit panel opens.

  3. Use the slider toggle.png to enable (green) or disable (gray) the notification.

  4. From the Mailing List drop-down menu, select the mailing list that receives this notification.

    You can click New to create a new mailing list.

  5. Click Apply. The settings are changed.

  6. Click Save. The email notifications are configured for your account.

Configuring Email Notifications for Directory Services Sync

You can configure the LDAP Directory Services Sync activity to only send notifications for specific sync types and sync actions.

  • Sync Types

    • Scheduled - sends a notification for daily scheduled syncs, verify that in Directory Services > Connection Settings, the Daily sync Directory Service Groups and Users (User Awareness) and/or Daily synchronize SDP users options are enabled. By default, these options are enabled in the Cato Management Application.

    • Sync - sends a notification when a sync is manually initiated by clicking Sync Now in Access > Directory Services.

    • Any - sends a notification when any Sync type is initiated.

  • Sync Actions - sends notifications for the following sync results:

    • Failed - an error or issue caused the Directory Services sync to fail. You can find more information in Monitoring > Events.

    • Succeeded - Directory Services successfully completed the sync.

    • Any - any Directory Services sync action.

    • Succeeded with warning - Directory Services partially syncs (for example, if there are issues with the first or last name of an SDP user).

To configure email notifications for Directory Services Sync:

  1. From Activity, click Directory Services Sync. The Edit panel opens.

  2. Use the slider toggle.png to enable (green) or disable (gray) the notification.

  3. From the Mailing List drop-down menu, select the mailing list that receives this notification.

    You can click New to create a new mailing list.

  4. From the Sync Type drop-down menu, select the sync type that generates a notification.

  5. From the Action drop-down menu, select the action that generates a notification.

  6. Click Apply. The settings are changed.

  7. Click Save. The Directory Services Sync notifications are saved.

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