Cato Networks Knowledge Base

Managing ILMM for Your Account

  • Updated

This article explains how to manage the sites and links for the Intelligent Last-Mile Monitoring (ILMM) service.

Overview

Use the Cato Management Application to onboard your account to Cato's ILMM service and for ongoing management tasks.

Preparing to Onboard a Site to ILMM

You need to provide the following information for each link in a Socket site that the ILMM service is monitoring:

  • LOA - Letter of Authorization that lets Cato legally act on behalf of the customer with the ISP

  • ISP account ID - ID for the customer's account with the ISP

  • ISP link ID - ID for the link that connects the Socket to the ISP

  • ISP contact information - Phone number and email to contact the ISP support team

  • Site contact person - Individual(s) who Cato can contact for any issues related to the Socket at the physical site

  • Define the people that receive ILMM email notifications (see below Defining the Mailing List for Email Notifications)

High-Level Onboarding Process

The following diagram illustrates the process to onboard the customer account and links to the ILMM service. The numbers correspond to the items in the steps below:

Validating_LInks_callouts.png
  1. Create ISP account (ISPs Info & LOA screen).

    1. Define ISP information and support contact information.

    2. Define the customer account ID for the ISP.

    3. Upload the signed LOA.

  2. Allocate the ILMM licenses to the sites that you want the ILMM service to monitor (Sites screen).

    1. (Optional) Add site contact persons that require physical presence at the site for troubleshooting purposes. For example, to check is the Socket has power and the cables are connected.

  3. For each link, perform the following: (Links screen).

    1. Define the ISP Link ID that the ISP users to identify this link.

    2. Associate the link with the ISP.

    Note: After the information is defined, the ILMM status for the link changes to Pending  ISP  Validation. An email notification is sent to the mailing list defined for ILMM.

  4. NOC team verifies the link information and the LOA with the ISP.

    1. If the ISP data isn't correct:

      1. The ILMM status for the link changes to Failed ISP Validation.

      2. An email notification that the link failed validation is sent to the mailing list defined for ILMM.

      3. The tooltip in the Failed ISP Validation status, shows why the validation failed. For example, incorrect circuit ID

    2. If the ISP data is successfully validated:

      1. The status changes to Completed.

      2. An email notification is sent to the mailing list defined for ILMM.

  5. Once the onboarding for a link is completed, Cato's ILMM starts to monitor the link.

Allocating an ILMM License to a Site

The Sites screen is automatically populated with all the physical Socket sites in your account. Enable the ILMM license for the sites that Cato is actively monitoring. You can also choose to disable ILMM for a site and assign the license to a different site for Cato to monitor.

We recommend that you enter the details for a contact person that Cato can contact if there is an issue related to the physical Socket.

ILMM_Sites.png

To allocate an ILMM license to a site:

  1. From the navigation menu, select Network > ILMM Service, and then select the Sites screen.

  2. Select the site. The Edit Site Details panel for that site opens.

  3. In the License Status section, enable the license.

    The toggle is green toggle.png when enabled.

  4. Expand the Contact Persons section, and define the one or more people that the NOC team can contact for this site.

    1. Click Add Contact Person.

    2. Enter the Name, Email, and Phone for this person.

    3. Repeat the previous two steps for up to five contact persons per site.

  5. Click Save. The ILMM license is allocated to the site.

Defining the ISP

Use the ISP Info & LOA screen to define the ISP that is providing the last-mile Internet service between the physical site and the Cato Cloud.

You can download a template for the Letter of Authorization (LOA) from this screen, that you can use to create the actual letter that will be sent to the ISP. When the LOA is complete, you can upload it to the Links screen and the NOC team will use it to contact the ISP.

ISPs_Info___LOA.png

To define the ISP in the Cato Management Application:

  1. From the navigation menu, select Network > ILMM Service, and then select the ISP Info & LOA screen.

  2. Click New. The Add ISP Contact Details panel opens.

    Add_ISP.png
  3. Enter the ISP Name.

  4. Enter the Account ID for your account with this ISP.

  5. Enter the contact information for the ISP, the Support Phone and Support Email.

  6. (Optional) Enter information related to the ISP in the Description. For example, people in your organization that are CCed on emails to the ISP.
    If the ISP uses a support portal, please include the portal URL in the ​Description​.

  7. Expand the LOA Form section and upload the completed LOA for this ISP.

    If you save the ISP without the LOA form, then any links associated with the ISP are changed to the ILMM status Missing ISP Info.

  8. Click Save. The ISP information is saved to your account.

    Any links associated with the ISP are changed to the ILMM status Pending ISP Validation.

Defining the Link for a Site

For the Socket sites that are enabled for the ILMM service, for each link select the ISP and provide the ISP ID. If the ISP was not defined in the previous section, you can create a new ISP and then enter the information for the link.

ILMM_Links.png

To define a link for a site:

  1. From the navigation menu, select Network > ILMM Service, and then select the Link screen.

  2. Select the link for a site. The ISP Details panel opens for that link.

  3. In ISP, select the ISP that provides connectivity for this link.

  4. In ISP Link ID, enter the unique ID the identifies this link for the ISP.

  5. Click Save. The ISP for the link is defined. The NOC team can start validating the information with the ISP.

Understanding the Link Status

These are the explanations of the status for a link:

Link Status

Description

Disabled

ILMM monitoring is disabled for the site that contains this link.

The row for this link is greyed out in the screen.

Disabled (unlicensed)

A link belongs to a site without an ILMM license.

The row for this link is greyed out in the screen.

Missing ISP Info

ILMM monitoring is enabled for the site that contains the link, but the ISP and/or ISP Link ID is not yet defined for this link.

Pending ISP Validation

The ISP related information for the link is defined. The NOC team is validating the following information with the ISP: Account ID, ISP Link ID, LOA, and so on.

An email notification is sent to the mailing list defined in the ILMM Notifications screen.

Failed ISP Validation

The NOC team wasn't able to validate the information for this link with the ISP. The tooltip for the status shows the reason why the link failed the validation. For example, incorrect ISP Link ID.

When the link fails to validate with the ISP, the ILMM link status changes from Pending ISP Validation to ISP Validation Failed.

An email notification is sent to the mailing list defined in the ILMM Notifications screen.

Completed

The link is validated with the ISP and the NOC team is monitoring this link.

An email notification is sent to the mailing list defined in the ILMM Notifications screen.

Defining the Mailing List for Email Notifications

ILMM email notifications are sent to indicate a change in the link status:

  • Link fails validation with the ISP - the ILMM link status changes from Pending ISP Validation to ISP Validation Failed

  • Link is successfully validated - the ILMM link status changes from Pending ISP Validation to Completed

Select an existing mailing list in the Cato Management Application, or you can create a new one for the ILMM notifications. You can add external email addresses to the mailing list for individuals that don't have admin accounts.

ILMM_Notifications.png

To define the mailing list for ILMM notifications:

  1. From the navigation menu, select Network > ILMM Service, and then select the ILMM Notifications screen.
  2. From the Mailing List drop-down menu, select the list of recipients for the ILMM email notifications.

  3. Click Save.

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